ARDEX offers product specific warranties for certain ARDEX products, as well as System ARDEX Warranties and Extended Warranties in certain situations. The value of a manufacturer’s product warranty or guarantee varies enormously and its value cannot be judged by the period it is valid for, but by what it covers during the period as unlike other companies the ARDEX warranty cover doesn’t reduce over time
System ARDEX Warranty
The System ARDEX Warranty is project specific and warrants that the System ARDEX combination of products that forms the total system are free from defects, are 100% compatible and the system combination is suitable for the purpose intended. The period warranted will be project specific. A System ARDEX Warranty may be issued if the following requirements are met:
- The project is registered with ARDEX from the early planning stages;
- The total area of ARDEX products used is greater than 200m2;
- ARDEX are involved in creating the products specification for the project;
- Installers and applicators of ARDEX products have been specifically approved by ARDEX as suitable to undertake this work; and
- ARDEX are able to complete site inspections before, during and after installation of ARDEX products.
To discuss if your project meets these requirements, please contact your local ARDEX representative.
For an extended warranty or one that includes an installation of non-standard product combinations (e.g. product combinations that are not detailed in our published data sheets), you need to contact your local ARDEX technical sales representative prior to installation for our best recommendations.
Apply for an ARDEX Material Warranty
ARDEX New Zealand now has a digital warranty system which allows installers to apply for and receive back their warranties in much less time than previously. To apply for a warranty on an ARDEX product you need to be an ARDEX Approved Installer who has been trained by ARDEX with the appropriate current training and you will also need to register your company with ARDEX. Complete the form below to gain access to the online ARDEX Warranty System. Your Company Link to the ARDEX Warranty System will be emailed to you normally within 24 hours.
If you require further information, please contact 0800 2 ARDEX.
The ARDEX Warranty Policy
• Warranties will be processed and emailed back to your email address.
• Warranties can only be processed online within 6 months of the installation date.
• Any warranty applications for product laid after 24 months will be declined
• Warranties will only be processed for ARDEX Approved Installer who have a current Training Certificate for the product they want a warranty for.
• ARDEX Training now expires after two years. After this period, refresher training will need to be undertaken and training updated.
• Warranty requests can still be processed if sent by fax, or post/email however will take 5 working days to complete.
• If the warranty application is missing information it will be declined. The warranty application will need to be re-sumbitted once the correct information has been provided.
Please check that your training accreditation is current for the products that you require ARDEX Warranties for. This can be done by scanning the QR code on the reverse of your ARDEX Installer card.
If you would like to book a training course please visit the ARDEX Training page which features all of our upcoming training courses.