ARDEX Warranty

ARDEX Warranty

Types of Warranties: 

ARDEX have three different warranty types: Material Warranties, SystemARDEX warranties and Extended Warranties. Please continue reading below to understand what type of warranty you are after, and the methods to obtain them. ARDEX also provides applicators with a template to complete a workmanship warranty which can be accessed through the online warranty portal. Please note that ARDEX do not supply PS3 forms, these documents can be downloaded from your local territorial authority.

 

Apply for an ARDEX Material Warranty

ARDEX New Zealand has a digital warranty system which allows installers to apply for and receive back their warranties in much less time than previously. To apply for a warranty on an ARDEX product you need to be an ARDEX Installer who has been trained by ARDEX with the appropriate current training and you will also need to register your company with ARDEX. Please email warranty@ardexnz.com if you do not have your Company Link and this will be emailed to you within 5 working days.

If you require further information, please contact 0800 227 339.

The ARDEX Warranty Policy

• Warranties will be processed and emailed back to your email address.
• Warranties can only be processed online within 24 months of the installation date.
• Any warranty applications for product laid after 24 months will be declined
• Warranties can only be processed for ARDEX trained Installers who have a current Training Certificate for the product they need a warranty for.
• ARDEX Training now expires after two years. After this period, refresher training will need to be undertaken to update their training.
• Warranty requests can still be processed if sent by email, however, will take 5 working days to complete.
• If the warranty application is missing information it will be declined. The warranty application will need to be re-submitted once the correct information has been provided.

 

SystemARDEX Warranty

The SystemARDEX Warranty is project specific and warrants that the SystemARDEX combination of products that forms the total system are free from defects, are 100% compatible and the system combination is suitable for the purpose intended. The period warranted will be project specific. A SystemARDEX Warranty may be issued if the following requirements are met:

• The project is registered with ARDEX from the early planning stages;
• The total area of ARDEX products used is greater than 200m²;
• ARDEX are involved in creating the products specification for the project;
• Installers and applicators of ARDEX products have been specifically approved by ARDEX as suitable to undertake this work; and
• ARDEX are able to complete site inspections before, during and after installation of ARDEX products.

To discuss if your project meets these requirements, please contact your local ARDEX representative.

Extended Warranty

For an extended warranty or one that includes an installation of non-standard product combinations (e.g. product combinations that are not detailed in our published data sheets), you need to contact your local ARDEX technical sales representative prior to installation for our best recommendations.

 

FAQs for Architects

What warranty options are available for specifications?
Two options. Product Warranty for individual products. SystemARDEX Warranty for a specified ARDEX system across multiple products on a project.

Why specify a SystemARDEX Warranty?
It warrants that the system combination is free from defects, 100% compatible, and suitable for the intended purpose when installed per ARDEX guidance.

How long are warranties?
Most Product Warranties run from 10 to 20 years, depending on the product. Internal wet area waterproofing membrane carries 15 years from the date of installation. External sheet waterproofing membrane carries 20 years from the date of installation. Installation must strictly follow ARDEX specifications.

Do warranties focus on years or outcomes?
Judge by coverage, not only duration. ARDEX covers product, re-installation, and immediate coverings.

How to handle non-standard system combinations in a spec?
Engage ARDEX Technical Services before installation for an Extended Warranty recommendation.

How do I request warranty documentation for a project file?
ARDEX Warranty document is issued to the installer only. Please refer to the installer for the document. Any request out of this scope to be emailed to warranty@ardexnz.com Allow two weeks for processing.

 

FAQs for Trade Professionals

How do I obtain a Product or SystemARDEX Warranty for a job?
Submit a Warranty Request via the ARDEX Warranty Portal on your Dashboard. Please refer TRAINING ACADEMY & WARRANTY FAQS – ARDEX New Zealand for more info.

What does the warranty cover on a remedial job?
Product repair or replacement, re-installation, and replacement of immediate coverings such as tiles or carpet.

What installation conditions apply?
Apply products in line with ARDEX specifications. This is a condition of coverage.

I am using several ARDEX products as a system. Which warranty applies?
SystemARDEX Warranty applies to the full system when the published system is followed. Engage Technical Services in advance for non-standard combinations.

Who do I call for pre-installation advice or Extended Warranty recommendations?
ARDEX Technical Services at 0800 227 339.

 

FAQs for Consumers

What does ARDEX Warranty cover if a product fails?
Repair or replacement of the product, re-installation costs, and the cost of any immediate covering such as tiles or carpet.

How long does the warranty last?
Most ARDEX products carry 10 to 20 years, depending on the product. ARDEX tools carry 2 years from purchase, with proof of purchase required.

What must installers follow for coverage to apply?
ARDEX specifications for the product and system.

How do I request a warranty certificate for my project?
ARDEX Warranty document is issued to the installer only. Please refer to the installer for the document. Any request out of this scope to be emailed to warranty@ardexnz.com. Allow two weeks for processing.

How to request an Extended Warranty
You must contact ARDEX NZ prior project commences for extended warranty requests. For Extended Warranty or non-standard systems, call Technical Services on 0800 227 339 before installation.

Notes for New Zealand projects
For technical and sales inquiries in New Zealand, contact ARDEX New Zealand at 0800 227 339 or visit www.ardex.co.nz. Confirm warranty terms before specification or installation.