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TRAINING ACADEMY & WARRANTY FAQS

TRAINING ACADEMY FAQS

 

I have completed my training but do not have my ARDEX Installer Card?

These are printed and posted to you following your completion of our training course. Please allow up to 20 working days for this arrive. You will also have a digital Installer Card sent to the email address you provided us.

What is my Installer Number?

This is on the email sent to you following your completion of an ARDEX Academy training course. This will also be online via your company warranty portal and physically via the Installer Card that is posted to you following your training. Please allow up to 20 working days for this to arrive.

Can I get another installer card printed?

We can supply you with a digital one or organise another card, contact us below.

I need to change or update my details

Please contact us below with your new details and we will update this accordingly.

What is the easiest way to be retrained?

If you are an Undertile Liquid Waterproofing Installer, within your usual email reminders you will be sent a link to an online test. By following this link, taking the test and passing, your training will be automatically updated for two years, and you will be able to process Undertile Liquid warranties. Note,  this test is based on information learned within ARDEX training courses, ARDEX datasheets, and general ARDEX recommendations – feel free to use these resources within your research for the test.

Can you please send me my Quiz Link?

If you did not receive your online test, often times the email can’t get through due to email security filters. Please make sure to check your SPAM box or junk mail before contacting us. If you are still unable to find the quiz link, please contact us below and we will resend you the quiz link.

I need to renew my training, and I’m not sure what I need to do

Send us a note below or at training@ardexnz.com and we will be in touch to discuss your options.

My training is about to expire but the next course is after the expiry date

We encourage you to train ahead of your training expiry date. If you cannot do so, please book the next available training course and we will roll over your accreditation until then (needs to be within a  reasonable time period).

I can no longer attend a training course – Can you move me to the next one or issue a refund?

Of course, get in touch and we will happily help you out. Please note cancellations within 5 will be subject to our cancellation policy and will incur a fee.

How do I know when my training is going to expire?

ARDEX New Zealand automatically alerts you via email that your training is expiring 3 months, 1 month and 1 week before any of your training expires. Please ensure you keep you contact information up to date with ARDEX.

I am an experienced installer, do I need to complete ARDEX training for the field I want to apply your products in?

Please contact us and your local rep will discuss this with you further.

 

WARRANTY FAQs

 

How do I create an ARDEX warranty?

Check out our handy how to guide here.

How do I back date a warranty?

You have 24 months from product installation to lodge your ARDEX product warranty in our system. After 24 months this warranty cannot be backdated. We can supply you with a Product Guarantee Statement if you are outside of this time period. For any exceptional circumstances please contact us on the form below.

Can you help me edit or revoke a warranty?

Please contact us below with details of what you need assistance with and we will be in touch.

I need to change or update my details

Company details can be edited via the ‘Company Details’ tab along the top banner of your company dashboard. If you have installers who need to added/removed from your account, please contact us below with your request.

Can you please send me my company dashboard link?

We send your company dashboard link after you have trained with us however, often times the email can’t get through due to email security filters. Please make sure to check your SPAM box or junk mail before contacting us. If you are still unable to find the company dashboard link, please contact us below and we will resend it.

I am unable to save my Warranty

Get in touch below and we will supply you a new link to do so.

My warranty is “verified” and is not authorised.

This must be authorised by ARDEX. Depending on the number of requests we receive, this can take up to 5 working days. If you have any issues please contact your ARDEX Rep.

Can I have a PS3?

We do not issue PS3’s. These documents are available from your local regional council. We can however provide you a Manufacturers Materials Warranty, or a template to help you write your site specific personal workmanship warranty, and a product guarantee statement. Contact your ARDEX Sales Rep if you have any further questions.

No options appear when selecting installer on the Warranty Portal?

When your company either has no registered installer for that particular warranty, or a trained installer’s training has lapsed, you will not be able to select an installer and thus not be able to create a warranty. To become trained on your desired product type or to refresh your training, please visit the ARDEX Training page via our website to register for an upcoming course, or you can contact us below, or contact your local sales representative for assistance.

How do I know when my training is going to expire?

ARDEX New Zealand automatically alerts you to expiring training 3 months, 1 month and 1 week before any of your training expires.

Otherwise, your training data will always be displayed within your dashboard for easy access. If you happen to only have a smart phone handy, your training data is also available by scanning the QR code on the reverse of your training card with a QR scanning app.

For other types of training, ARDEX requires that you attend a physical course to refresh your knowledge of application techniques, Building code recommendations, and an update on current ARDEX offerings. Note: Training may also be updated automatically provided that ARDEX New Zealand know your work, and approve that your knowledge and techniques are of an adequate standard.

I am an ARDEX Approved Installer, but I do not feature on ARDEX’s website

Get in touch with your ARDEX Sales Rep with your request.

 

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